I was given a gift card a while back for a birthday gift. Our home was broken into in the summer and the gift card was taken. 3 months later when I went to use the gift card I called the Signal Hill location. I explained what happened. She confirmed when the gift card was bought, and also that it was not used. I asked if I could use it and it was a flat out NO. I am very disappointed with this answer. I think customer service is out the window. I think if you want to maintain and build your cliental that you would honor a customer request, especially since you know the gift card has not been redeemed and probably won't be if it has not been yet (it has been almost 4 months since our break in.)
A very disheartened client