They should probably change their name.
We recently had a AC stop working on a rental property. We called our warranty company for the repair, they sent this AC company. The company came out and said there was a Freon leak and that the coils need to be replaced. Harry left his card and said if we have any questions call him. Well I did try to call Harry and got a voice mail, its been three days and I am still waiting for Harry to call.
I ended up calling this AC company because the warranty denied the claim because they were told it was a Freon leak. They did not mention anything about the coils needing to be replaced. We called the warranty company and they stated that they were told it was a Freon leak and they do not cover that. We explained that it was the coils that need to be replaced, they still said what was reported to them was Freon leak.
So after several calls between my wife and I was finally able to speak to a manger, what a treat that was. He was very condescending and would not stop talking to listen to what the issue was and kept interrupting when I explained the issue. I finally let him talk for few minutes so I could state what the issue was. When I was finally able to explain what the issue was he said the warranty company has a very detailed report of what the repair was. He then added that he was waiting for them to call. I told him they are not going to call because the claim was denied because they reported a Freon leak. He refused to call the warranty company to provide more detail/correction to the issue.
We are now filing another claim for repair work to the coil because this company refusal/failure to provide an accurate description/correction to the original report.