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| - Quoting from their own website, Rainbow Gardens says "For over 25 years, Rainbow Gardens has been making wedding dreams come true. As Las Vegas' premier wedding and event venue, customer satisfaction has been and remains our number one goal. We ensure that the planning process is enjoyable and stress free as we coordinate an event that will create a day to be treasured forever. Rainbow Gardens sets the standards for elegant weddings and receptions in Las Vegas." Unfortunately, my experience there did not seem to fall into their mission statement.
Rainbow Gardens recently built an outside area that the bride was excited to use but weather conditions experienced the day before caused some doubt. At the rehearsal, one of the coordinators pressured the bride into signing a waiver acknowledging that the weather might be poor the day of her wedding but regardless will proceed with the wedding outside. When we inquired if we could make the decision the morning of the wedding, we wer informed that moving the ceremony inside would require different chairs and their staff would not be available the morning of the wedding to make the appropriate adjustments. Luckily the weather held up, but if it hadn't would the bride and groom have to force an outdoor ceremony, subject their guests and bridal party to poor weather and bad pictures just because different chairs would be required? VERY relieved that the weather gods stayed on our side.
And speaking of weather, the photographer took it upon himself and decided against doing any outside photos of the entire bridal party after the ceremony concluded. When we asked when we would be moving outside for the photos, he dismissed us and said he knew what he was doing. Sadly, now there are no photos from outside in their newly built area -- the one request that the bride did have went unfulfilled.
I realize that for the staff there, this is their job, and each wedding day is just another work day, but for the bride, groom, bridal party and the parents and guests, this is a very special day -- and for the bride, the best day of her life. Unfortunately, the staff at Rainbow Gardens did not share in this sentiment. They were rude to guests, very dismissive of requests and acted annoyed to be there. Fortunately, the bride did not notice, but literally everyone else did. Customer relations should be a priority for such a monumental occasion for each of their clients, and to say they fell tremendously short would be an understatement.
In terms of location and amenities offered, the venue itself is very nice, the food was average, the cake was both gorgeous and delicious and the pastor did a great job. We also noticed an oversized tip jar on the bar and agree with the fellow yelper that it was tacky. But if you're considering this place for your wedding, be prepared to work with people who really don't care about making your day special for you, but will have no problem with cashing your check and accepting tips.
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