I had my hair done at Simply Swank two weeks ago while visiting family in Hudson. I had to cancel my hair appointment in Michigan so made an appointment to get my color touched up at Simply Swank. They were kind enough to get me right in!
I made an appointment for all over highlights. When I got the the salon they had me down for an all over dye so the stylist told me she wouldn't have time to do my highlights. Thankfully, she made a call and was able to move her next appointment in order to do my hair. I paid $170 for the color and the cut. When I got home, I noticed that my roots were still very dark and the back of my hair looked like no highlights had been put in.
I called to see if I could get it fixed. They again were able to get me right in the day I was leaving to go back to Michigan. The stylist only blew dry a small portion of my hair so I could not tell whether it was fixed.
When I got back to Michigan my husband said "I thought you were getting your roots touched up?". You honestly can't tell anything was done! I have been getting my hair highlighted for over 15 years and I have never had such a bad experience.
I am a teacher and I can only afford to get my hair done once every 8 weeks. I am devastated that I am going to have to pay to get my hair done AGAIN since I am in a wedding in the near future. When I sent my stylist pictures of my hair, she was speechless.
I am very disappointed.