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About: http://data.yelp.com/Review/id/ziiM2LZIndrYRacfUS1d6Q Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-09-30 00:00:00 (xsd:dateTime)
itemReviewed	Brueggers Bagels
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Incredibly disappointed, and somewhat insulted. Went there for breakfast Sunday, 9/26, at 8:20am. Granted this location is in the 'business' area of Scottsdale, there weren't many people out and about, there was a Brueggers employee on the corner with a sign, encouraging people to come in for breakfast. There were 4 employees (within sight) when we walked in - there were no other customers in the store, although 2 were outside. We were greeted by one employee, from across the store, and while I waited about 10 minutes for the lone bagel-maker-guy to make 3 toasted bagels w/cream cheese for my friend, NO ONE came out to help (take my order). Another employee, came in and out of the dining area - he was really focused on wiping the Coke machine (it did NOT look dirty, it was clean, as was the rest of the store). But this other employee either just stood at the cash register, staring out the window, or . . . finding something to do while I waited for the lone bagel-maker-guy to take my order - which was 2 toasted bagels, 1 w/cream cheese, the other w/lox, etc.). By the time I got my 2 bagels, my friend was completely done with his 3 bagels, so we left (so much for eating out together). During the time (15 minutes) I waited for my 2 bagels (and probably would have been quicker if the employee had simply turned up the toaster heat, and slowed the conveyor so the bagel would actually toast - rather than put it back through FOUR TIMES) I saw 3 other employees who did NOTHING to help the one person behind the counter. When I constructively expressed my frustration to the cashier (who turned out to be the manager - I forget her name), she told me she was "doing inventory", and responded "I was not aware of the situation", to which I replied, 'yeah, that's how it goes' (like, hello????? OBVIOUSLY you were not aware. Look, I have about 15 years restaurant, and retail management experience, for companies that lead in customer service . . . and for a national chain, Bruegger's fails miserably. As a business, you NEVER sacrifice customer service when doing inventory, and you train your employees to MULTITASK. If there's anyone waiting, and you are able, HELP your co-worker(s). This was one of the worst experiences, and poorest examples of customer service I've seen in a very long time.
http://www.openvoc.eu/poi#coolReviews	2 (xsd:int)
rev:reviewer	Peter

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