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  • Let me start by saying if I could give them ZERO stars that would suffice! I dealt with 2 sales people the first time I went in on Monday 3/31/2014 and agreed on a deal, signed the paperwork, they ran credit report it was 11pm and said I could return at 6pm the following day on Tuesday 4/1/2014 and the car would be ready all the paperwork would be ready in finance for us to sign and be on our way. Got there at 6pm and our original two sales people were not there and 5 different sales people came out and said "oh your paperwork is being loaded in the system and we will bring you back to finance in a few minutes" after that they sent sales people out asking for us to resign the paperwork while they "loaded" our information. Told them once again, we already signed the paperwork and they disappeared again into the finance office. After an hour and fifteen minutes the general manager came out Ed Brown and said "we need you to sign the paperwork, we shredded the paperwork you signed the previous day because we cannot keep your confidential information overnight" which is a complete lie! So we said why wouldn't you just tell us you lost the paperwork and that is why we needed to resign from the beginning an hour and a half ago?! He responded with "the time you spend arguing about resigning the paperwork you could have just resigned it and been in finance and we don't want your business now anyway so go elsewhere" so we walked out. We wasted 5 hours there one day and an hour and a half there the second day for absolutely no reason. Ed Brown should NOT be a manager and should learn how to do business! I ended up going elsewhere as he asked and I am very happy I did!
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