Pet Palace took great care of my 2 Shi Tzuhs. They boarded there for 11 days in an extra large room where they had a bed, 2 blankets and a bowl of water at all times. They were taken out 3 times a day free of charge but I also added group play. I was watching them through the web cam several times a day and I could tell they were not stressed out. I particularly liked the evaluation sheet that came with them stating what they liked to play and with whom (dogs of course). Poco had to take one oral medication, ear drops and eye drops twice a day. They sure gave him his meds because his lesions were gone. I am very very pleased with the service. My dogs came back happy and clean together with a pillow that I sent with them. It was also cleaned for me. Thank you Pet Palace