After coming here for a year I am breaking up with Pearl Sushi. While the food and prices are ok the service is the WORST.
I've called regularily for pick-up and delivery in the past and while they are never nice on the phone, it's quickly gone downhill.
Last time I called for delivery he answered and said immeidatly "Email me order". I was taken aback and said but I have you on the phone now. He groaned and said have we delivered to you before and I said yes. He then took my address and after a minute said "I can't find you, just email me order ok?" I responded that he already had my address at this point and I was ordering one thing, and I didn't have his email. At this point of wasting time he could have had my order taken already. He groaned again and said hold on. I hung up. He then called me back 3 times.
I understand he may be busy, and overworked but he only has a business because of clients. Acting put out because I want to place an order is ridiculous.
Never again!