I just had a delivery to my house and I made specific delivery instructions to ring the doorbell because it sounds like a charm which would not wake my 4 month old baby. But instead the driver decided to ring the doorbell and bang on the door "flat handed" as she stated. It is hard enough to get my son to sleep but for him to be woken right back up because someone can not read simple instructions is uncalled for. I called to see if I can speak with the manager who is listed as Steve but Derrick told me he was the manager and he doesn't have time for this. Very rude service and how about learn to follow directions and none of this would have happened. My 5 year old can follow directions better. Also customer service is a very important thing and for Derrick to tell me Steve is busy and that he doesn't have time for this is a reason you guys will never get service from me again and I will be reaching out to corporate.