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  • ANOTHER AWFUL EXPERIENCE! I know shame on me for giving them another chance a year and a half later! Dear Target, My husband and myself visited your location this evening 1/2/2015 at 8pm. We selected a video game that your employee had to retrieve from behind the plexiglass. We pointed out the one we wanted and she said she would go get a magnet and meet us at the counter. We paid the item, a Pokémon game for Nintendo Ds. (A gift for our nephew) After leaving and entering our vehicle my husband began to remove the wrapper halfway then upon inspecting the game realized your clerk had selected the wrong one when she came back with her keys and magnet. Seeing how it had been no more than 2 minutes since we walked out of your store, we were sure your employee would admit to her mistake and correct the issue. Boy, were we wrong. The young woman at the return counter told my husband when he went in that it was "not her problem" he had partially opened the game and all she could do was give him another copy of the same game if she opened it. My husband told me this so I went I because surely this was a mistake. I walked in and there were two women behind your return counter. One large woman packing boxes and the young lady this letter will continue to reference. I asked who had helped my husband and the young woman stepped up. I asked her to explain her policy after telling her the story of your employee's mistake. She once again stated it was "not her problem" that it was open and explained what could be done. I said ok retrieve another copy and open in for me. She got on her head set and radioed for someone in electronics to retrieve a duplicate of the game. After several minutes she informed me that there were "none left" I then asked what she could do for me. She said again it was "not her problem and there was nothing I could do so.. h well" She had a horrific attitude and was being quite snarky. I then asked to speak to her manager to which she snapped "I am the manager" I then asked her to write down her name and her superior's name. (I have bad eyesight) She replied I could "read her badge" and she would not vocalize her name to me. I then asked to speak to her superior, she replied "I told him there were no managers here" A security guard behind the counter walked up and told her to "let it go" clearly trying to calm her aggressive behavior towards me. She radioed for a manager and while waiting she said "you came in here with a bad attitude miss" I addressed her comment by informing her I do not work for target and she does so whether my attitude was bad or not hers shouldn't be so threatening. Then a woman walked up and told me her name was Marekett she was a manager and asked how she could help. I told her I just wanted her name for reference when contacting cooperate and that her employee there had an awful attitude as I was exiting your store. This security guard and the large woman should be able to recount all of these events assuming they are honest people. I have never met such a rude and nasty woman as this "manager"( she claimed) to be working your return counter this evening. I can honestly say she was one of the rudest managers I have ever encountered in my life. So I arrive home this evening with the wrong game, a loss of respect for Target and a mindset to ensure this story is shared in as many places as I can post it to warn others of how unprofessional and standoffish your employees can be. I am sincerely disappointed I your company.
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