We love that they are open late, it allows us the time needed to shop after work. Even though we have quite a bit of furniture from here, it is very reasonably priced, I wouldn't rate it five stars because of the sales people working the floor.
If you look young and aren't dressed nice, it seems like they aren't as eager to assist you. Also, if you need a desk, grab a salesperson from somewhere with more expensive items because they don't hang out around this area and you'll be waiting for.... a long long time. We got someone after waiting 20 minutes. If a salesperson sees you looking helpless but is helping someone, they tend to just keep doing their thing instead of calling someone or acknowledging you.