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| - Okay first of all, I went there to return a product that I did not like that I bought online. The product was barely used and I had only had it for about about a little over a month. I originally am from a small place near NB where there is no mall and no Sephora, so when I am back in Montreal I have to go to this one because the other one is way too far for me to walk. So I returned the product I bought online WITH the receipt and bought another product (these were both foundations). I was given the wrong colour and promptly returned to this establishment the next day. I wanted a full refund on my CC (which is what I used) and I had the receipt. This staff member told me with an attitude that I would not be able to get my money back with an exchange. I told her that I had the receipt for the original purchase that I returned and then bought this new purchase I wanted to return for MY money back. After rudely cutting me off in mid sentence and explaining to me that I would only get a partial credit on my CC and the majority on store credit - I was upset! So you're telling me, with a product I returned with a RECEIPT that then I bought another product and then returned the next day to return it for my money (I was annoyed and tired that this Sephora did not have the original product that I wanted even though it stated online that it did), it was not able for me to get a full refund? I hadn't even used any of the foundation I bought in the wrong colour, (and she had the nerves to ask me if I did after seeing it's still in the box and in the original bag that I had it in yesterday!)
I do not like that this store doesn't even carry Chanel perfumes, Georgio Armani products, there Guerlain lipsticks are limited, Dolce and Gabbana products and that a lot of their things are out of stock! How are you going to carry YSL, Givenchy (very limited products to be exact) and Dior and not have a good selection? Their samples you can barely use! I could not swatch a lot of lipsticks and eyeliners because they were used up! This is the only Sephora in a 50 mile radius it seems like in Downtown Montreal (there is another one, but it is very far out and it's not in walking distance - and I believe they actually carry Georgio Armani products and such). I go to this Sephora for the convenience and most likely I will still go to this Sephora any time that I am back in town. I have been to many Sephoras and this one is not my favorite at all!
After returning the foundation I took my business to La Baie and bought it directly from the company shop than Sephora. I am not stating I will not shop at Sephora again, just this Sephora is embarrassing in regards to their selection and some of the staff that work there. I am reviewing this Sephora not the overall company. I called Sephora customer service the next day to see if I would have been able to get a full refund on my purchase and explained the situation to them. The woman told me that the girl should have honored my refund and credited all my money back (which is funny). Again, this staff member did not listen to anything that I said, she kept saying "it's an exchange, no money back on an exchange". Like...amazing how I explained to situation to someone else who works with this company and they said I was easily entitled to a full refund.
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