Was emailed a quote for surgical services for my kitten, then the day before surgery, they sent me a new quote for over $300 more than the original quote because they failed to include all service items needed for the surgery! Then they informed me of the necessity to reschedule surgery because they suddenly realized my kitten had to stay over night for observation after surgery, so a Saturday surgery wasn't an option...Hello, if you are going to take the time to email a potential customer a comprehensive price quote for services, then make sure its accurate before sending it! You might want to ensure your front desk person actually has enough vet knowledge to appropriately schedule surgeries and quote costs in the future, too.