My review from 2014 was a 5/5 star and at that time I'd have given them a 6 th star if I could. Greg came out and had us up and running in no time and saved us a ton of money compared to Sierra Air who had the lions share of business in our community because they installed throughout the community since it started. Well, at that time, I knew they were completely price gouging so trusted the fellow yelpers to guide me and they didn't disappoint. This is how I found Greg and Legacy back then . They took care of the problem professionally and reasonably. We had no issues with his work at that time or to this day. My original review was one that was "highly recommended" for their business here on Yelp!
I have to say that because of the fine job they did in 2014, I called them first this past week when the AC went out. While I don't want to at this point get into specific details until I can talk with Dave or Greg, I can say I was disappointed this time for a few reasons. I can say however Amanda (office) and her crew are great as I remember. No issue.
I (we) have a call in to Dave to discuss things that occurred. I believe in supporting smaller family businesses whenever we can! I believe the owner will be open to discuss our concerns and we look forward to talking with him soon over the next few days.
I will update my review after we have had a chance to discuss. Three stars because of office staff. Two because of the other issues we hope to share with the owner . I respect the way he addresses each concern here on Yelp. I want to give him opportunity to discuss the situation first prior to posting anything detrimental that he wouldn't be directly responsible for and people may judge the company prematurely. Everyone deserves an opportunity to make things right.
Update:
Talked with Dave the owner about some concerns and he was receptive and understanding. I can honestly say that this company truly deserves the merits it gets from customers. No one is perfect 100% of the time. But one thing is for sure with Legacy...100% of the time they are dedicated to your satisfaction as a customer.
We were pleased with the timely resolution of our concerns and the outcome.
Customer for life.
Keep up the strong business ethics. Las Vegas is lucky to have such standup reputable company like Legacy in the valley.