I want to start out by specifically stating that the food here is incredible! The variety is amazing and the flavors are just explosive. The problem we have with this location is this service is horrendous.
The staff we interacted with is always kind and courteous. They are just extremely understaffed. We have gone to this location multiple times and have experienced the exact same thing. It doesn't matter if it is a weekday or a weekend, exactly the same every time...
A solid 15 minutes before the first person even says hi to you, followed by an additional 15 minutes before you get your drinks. It can take up to an hour until there is food on your table. And although the staff is apologetic for the delays, it should not take 30 minutes to get even waters at your table.
This is sad for us, because the location is amazing. They're outside seating area is phenomenal, and now with the addition of horseshoes and volleyball, this could really get knocked out of the park. I understand you guys are working on margins, but get more staff. Please. You do that, and you will get five stars from me all day any day.