I did not have my car repaired here because it was totaled. But, I got in a pretty nasty car accident and had my car towed here immediately following the accident, as it was the closest collision center to the accident site. My husband picked me up and we followed my vehicle to auto nation. A younger gentleman with white gauges, I think, named Robert, helped us. He explained to us what the process was. Asked if I was okay. Gave us his contact information and let us keep my vehicle there until we decided how we wanted to move forward. He did not pressure us to use auto nation or to make any decisions right then. We came back two days later to get some items out of my vehicle before they took it away to the car graveyard. Robert was pretty much the only thing nice about this whole car accident experience and gave us one less thing to worry about.