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  • To only be able to give 5 stars is nuts because there are not enough stars in the sky to give the amazing people at Arrow Animal Hospital. I wish I could say that we went on a normal visit. We had to bring Chanz in and the prognosis was not good. Dr Prater, whom I must add is so kind and gentle that he made my family and I very comfortable as well. Let me start by when we arrived. Ori and Jeff came out to help bring Chanz out of the car. Chanz let loose a few times and not once did Ori flinch or treat him any less gentle. We got inside and they could tell we were wrecks and were so gentle with us and their hearts showed on their sleeves. After the initial check of Chanz, we were given options to talk about. After much heart wrenching discussion with my 15 year old. We had to make the tough decision to say goodbye to our family member of 11 plus years. The doctors and staff were so kind. Tried to make us and Chanz as comfortable as possible and no time rushed us or pressured us. When it was time, Jeff spoke to us quietly, Dr Prater explained all, and at the end Ori came back in scooped Chanz up (I might add loving him as if he was his own) and placed him on the gurney. Ori promised to take good care of him even though he just passed away. I must add, if this is how they act always, then this world has a few more Angels I never met. The next day as shock still was in effect, I had to call the office. I spoke to Kim and she was also amazing. Not once during the moments I had to collect my thoughts or any of my questions did she make me feel as if this was not the hardest call ever. She was patient, kind, supportive, and for her I am also completely grateful. Letting go is/was not an easy decision yet the most loving. Yesterday on one of the hardest days since his passing I come home to a hand written card offering their sympathy and care for our family - I was scared to open it yet so grateful I did. In the end, Dr. Prater, Jeff, and Ori, they made a horrible situation the best they could. Thank you Arrow Animal Hospital for helping my 15 year old daughter, myself, and the only Dog/Brother she has had make his way to the next stage. I am forever grateful for your care.
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