After hearing and reading so many good reviews of this place, I had to give it a try. Unfortunately, I was disappointed.
I'll start with the good:
-They have a good variety of burgers and they are big enough to split if you are planning on having sides as well. (note: you have to order the sides separately)
-I split the meatless burger which was pretty good. I could have done without the huge piece of fried tofu that was layered on top.
-The onion rings are SO good. Definitely order a side. They are sliced thin and have a nice crisp.
Here's the bad:
-The truffle fries were soggy...would not recommend
-The kids menu is limited to 2 things: a $9 kids burger and an $8 "grilled cheese" which was basically a hamburger bun with melted cheese. My kid took one bite and put it down. The kid's burger was burned on the outside and pink on the inside but my other kid liked it anyway.
-They don't have any pickles! They do offer a funky mix of pickled vegetables but it just didn't taste quite right.
-It's a bit on the pricey side for a not so classy joint.
The ugly:
The service was pretty bad. The waitstaff was very awkward and so was the manager. Not personable AT ALL. Absolutely no personalities. I paid attention and not one person on the staff that interacted with our table smiled...not once. I was with a group of 4 other women and 2 very well behaved kids. They looked depressed and annoyed half the time. When I told the manager that they should make it more clear that the kid's grilled cheese is not traditional and is on a thick bun he just looked at me with a straight face and said "okay". He wasn't necessarily rude...just so bland. The hostess that sat us needed to brush her hair...she looked like she just rolled out of bed. She wouldn't even make eye contact.
I could go on and on but the bottom line is that your food can be amazing but, if the service stinks, you won't want to go back for seconds.
(This may have been an off day for this place. The other reviews seem to be very good. Whatever the case, it wasn't an experience I'd want to pay for again. There are plenty of other burger joints in the sea!)