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| - So disappointing!
We bought a brand new camper at this Camping World. The camper had a pre-existing tear in the flooring (they weren't sure why it was there) and a corner piece of some paneling was lifting away from the entertainment center (from the heat? Idk). "Not to worry", we were told, "we can replace your flooring no problem", we were told.
"We can glue the paneling back down, no problem", we were told.
So we bought the camper and also bought the Camping World's warranty.
While signing our paperwork, they "fixed" the panels with staples... I showed them that there were not any staples on any other panels and now the staples were coming through the opposite side panels inside the cabinets and they even missed a corner of the panel that was still not attached... I should have ran then, but they assured me it was not right and they will fix it.
So we took the camper home for 2 weeks to play with it:)
We then dropped it off and they kept it for 2-3 weeks , when we come to pick it up our brand new "fixed" camper.... While doing a walk through on site, my husband and I open the slide-out to see all the pretty new flooring, when something under the slide out catches on the new flooring and rips another hole it.
Also, that paneling that was supposed to be fixed and "glued" back to TV center, was stapled all around the square! Those sharp staple ends were still sticking out of the paneling on the opposite side of the TV center, with chipped pieces of wood all laying inside the cabinet. As if nobody saw that... Or maybe didn't think we would care. (FYI - staples are not used to secure any other original paneling on the TV center)
**New list of "fixes": new flooring AGAIN, new flooring that was not extended into the bottom of the TV center (as it was to begin with), shave off screw heads under kitchen table (that was the cause of the slide out catching on the flooring), and try to fix the panels AGAIN (order new wall panels for the original side and the side THEY ruined with staples).
Another 2-3 weeks later, we go to pick up the fixed camper (as they told us it was all done over the phone)... The new flooring has bubbles everywhere! Seriously?! Who is your quality manager that reviews all the work that is done?.. Not just a couple bubbles, not all small. Some bubble were more than 6-8 inches long. The paneling that was replaced had been cut too short on 1 corner and didn't fit snugly.. The paneling on the opposite side (that they ruined) was shoved in too snugly and caused the top of the wood paneling to be chipped and cracked.
So disappointed in the quality of everything here. I mean I'm really not a complainer and my husband and I are very understanding people. I'm NOT trying to be picky, really if it was maybe one small bubble in the flooring or one side of the paneling was perfect and the other was less than perfect, I might not be writing this review. But IT IS OBVIOUS no one cares about their workmanship here.
We then requested to speak to a manager who agreed that the flooring and paneling was not done correctly and assured us he would "email" several people (managers of quality dept., parts., etc) and get back to us for more repairs - I assume.
So we had to leave the camper AGAIN....
We are making payments on a camper that we can not use. I don't know what to do.
It's just POOR quality of work that has completely taken the excitement out of having a camper.
This story is to be continued...
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