My dress was altered disproportionately/not symmetrical. The customer service lady was loud and talking over me. Aggressive and Smug. She would not let me speak. She said some pretty rude things. She never took responsibility for anything. Was dishonest about our initial agreement or she remembered incorrectly (3 or 4 things). I know that as humans we are not perfect and make mistakes, but if you are in customer service, you need to take responsibility for those mistakes also. I wish i would have read some reviews before taking my wedding dress here. It could have saved me money and a huge disapointment.