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http://www.openvoc.eu/poi#funnyReviews
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  • Where do I start. The owner is not friendly and lacks customer service. She doesn't talk or smile at all. I honestly don't know if she has teeth. The lack of customer service and professionalism is probably one of the reasons why no one wants to work there and is why people who did work there left. The location can not keep people hired and they can do decent manicures and pedicures but the lack of variety for nail polishes is frustrating. The owner knows she doesn't have enough employees and seems to have no interest of hiring people. With only two people working and one person that knows how to do manicures, it is hard to make appointments and you will be waiting a very long time! The owner will get upset if she messes up or if you comment about the cheap polish that doesn't coat correctly or if you want a second coat. The solution is to get more quality nail polishes and people to help you. They only value customers that have been coming for a long time and treat them better! If you want to come here you can, but make sure you have no other plans for the rest of the day or week, because you will be waiting or be told to come back later. The owner showed up late one time and didn't apologize just walked in with like it didn't matter because she owned the place. In my opinion that is a lack of customer service. If you are running late it happens but you could at least apologize when I arrive early. No matter how much money you spend they definitely have their favorites. If I am paying for a service you provide great customer service as well. I should be able to comment and should be able to give instructions on how I want my manicures and pedicures without the owner getting upset. The other lady works there talks too much and doesn't know what she is doing. She spends too much time talking. But she does have personality and without her the place would be dead. Her daughter is trying her hardest to do pedicures but she can't; sorry can't be like mom. With more practice, I hope her daughter will have a talent to contribute to the so called family business. I spent a lot of money and time here and now I am moving on because I didn't feel like a valued customer; I just kept going and going hoping things would change and it was close by. So long and I hope the business continues to grow and that the owner realizes how she can become a better owner. She should consider selling the or taking classes on business and management skills. Without customer service and personality you will be dry like your lips are. I wish I could do my own manicures and pedicures but I rather pay people.
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