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  • These guys are great. I had two unusual hardware issues. On my 4-year old laptop, the power would only maybe one time out of ten come on when hitting the power button. I thought it was as easy as replacing the power switch assembly and had gotten a new one on e-bay. Not so lucky. They quickly replaced it but the same problem. They researched the problem for a day or so, did a deep dive into the motherboard but everything checked out fine...except the power button only worked sometimes. I decided to get a new top line Asus Zen Book Pro to replace it. 2nd problem was with a new Asus Zen Pad 3S tablet. Dumb me who isn't used to working with such tiny things vs large PC's (I have five 24" monitors all for business, have never played any game I also go back to IBM OS/2, and Wang days as well as 300 baud packet readers). Trying to find a plug that worked on its USB-C odd power input I broke a pin while trying to insert the wrong USB size that looked the right size... dumb me. Guess what. this latest Zen tablet is so new there are no replacement parts available yet! Maybe in 3-6 months. Not there fault! Then dumb me with tiny things and big hands screwed up the tiny microdisk getting it in the tiny holder wrong and got it stuck in the slot in the wrong alignment. Ok, they fixed that. After all this work they did on problems that are very odd there didn't charge me anything even though I really wanted to pay them something. It seems everyone there knew about my odd power button problem and worked so hard to try and find a solution. I am planning to have them do a custom new PC system, Even though they couldn't solve two of my 3 problems, I felt they were very competent, tried really hard and communicated clearly what the problems and issues were.
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