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| - HORRIBLE!!!!
This doctor and staff has the worst customer service my family has ever experienced. First let me say that since this doctor has a large portion of his practice that is pediatrics, however, they do not have the common sense to make the waiting room somewhat kid friendly. Although that is clearly not the reason anyone would choose a doctor the reason for pointing this out is because I honestly do not believe we were ever attended to on time for our appointments. Even though this office never was on time, they have a strict rule of patients being on time or they will require you to reschedule your appointment. We actually showed up 5 minutes after our appointment once and we were turned away. Just know this, we NEVER got out of that office in under 90 minutes. Clearly the doctor believes his time is the only one that has any value. So, if the standard practice is never being on time then at least having something to distract young children as they wait impatiently in this standard waiting room. This is simply a good business practice by providing what the customers need.
The front desk staff is completely unprofessional as well. We constantly had to wait as they finished their personal conversation among themselves. This unresponsiveness also continues throughout the course of the visit when we have been sitting waiting for well over an hour just about every visit we went on. Whenever we asked how much longer it would take for the doctor to come see us because our infant child was tired, grumpy, and agitated they would look at us with a blank stare as if nothing was registering in their head and simply told us the doctor would be in soon.
As for the doctor, well generally, he was pleasant when we would finally see him. However, from the moment he walked in it was clear that he had already moved on to his next appointment. Every time we asked questions he would respond appropriately but he would hurriedly say "Ok any other questions?!!" while making the motions of clapping his hands as if he was trying to push us out the door. Now I realize he has a busy practice and that's great for him, but as first time parents we always had many questions. We never really felt like Dr George wanted to spend any more time with us and our child than he absolutely had to, which was completely unprofessional. Finally, something that we found a bit disturbing was that he always posed the same question to us prior to leaving an appointment "So when are you having another baby". At first we believed that was very thoughtful, but as we got to know him better we came to believe that he was simply seeing dollar signs and only trying to fuel his practice with new children. Of course I realize that is natural in any business, however, I don't think he needs to be so pushy about it. Those types of decisions are very personal between my wife and I, we should not have to be pressured by our doctor every single time we go in for a visit.
It is for these reasons that I would never recommend this doctor to anyone and I simply want to share my experience with others so that people have this information prior to choosing one of the most important people in your child's life. We have since found a doctor that is always prompt to his appointments. Between the time we get to the doctor at Sunshine Pediatrics (our new doctor) till when we leave its generally half the time we would spend at Dr George's office, on average.
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