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| - So many pros and cons here - let's start out positive, but continue reading if you want the other input.
- Terrific location in Scottsdale close to shopping and restaurants (if that's what you want).
- Visually stunning as you walk in and look out to the distance over the golf course
- Love sitting around the fire pit with a glass of wine. I do wish they'd put chairs instead of benches. Slightly awkward if you're alone or want to really relax.
- Gorgeous grounds
- delicious desert counter in the evenings in the lobby!
However,
- We booked online through the Starwood website. None of our requests (only 2) were sent to the hotel. We're talking simple things like non-alergenic pillows and high floor. We got in late, so I addressed it the next morning and was told whoever booked it must not have transferred the codes. I showed her the notes on my printed confirmation and told her I don't care what internal issues are involved. Bottom line, I didn't get anything I requested.
- Room had an adjoining door. Luckily the first night, nobody was next door. The 2nd night, I got to listen to the couple next door talking, watching TV, and then having sex. At the sex point I finally called the front desk (after 11pm) and told them I need another room to sleep in and that I'm leaving my stuff here. I just want to sleep and come back in the morning. The sent me to a room in the middle of a hallway completely surrounded by other rooms, more than my first room. I refused - finally got a room at far end of hallway and slept soundly. Next morning when trying to charge breakfast and other items, staff kept saying we checked out. Had to explain over and over that we're not checked out. Anyway, it wasn't the couple's fault next door - the walls are just paper thin.
- Tried to book a cabana at adult pool in advance, but was told they only do full day cabana rentals. Bummer. Didn't reserve one since I knew I wouldn't be to pool until 2pm. Got to pool and probably only 4 out of about 15 cabanas appeared to be booked. Apparently, they'd rather leave money on the table instead of doing half day rentals of cabanas. Oh well. They could have made more that day. Spoke to pool manager later (just by chance) and he said, oh, see me next time. I can arrange it for you. OK, well I called the number on the website for cabana rentals. Apparently, that's not the route to take. The spa doesn't have the authority to do 1/2 day. DON'T make me jump through hoops to figure out who to talk to. I'm just trying to spend money!!! The cabanas are not worth it anyway. They're just patio tables under the tent. Not like other hotels that have TV's, ceiling fans, etc. These cabanas are old and outdated.
- Pool service ended at 6, at which time children are allowed at the adult pool when their's closes. At 6pm there was probably still 25 adults at the pool. Such a shame, more money left on the table. These people would continue to order food and drinks if they could. Oh well.
- Pool menu is very limited for drinks. If you want white zinfandel, you're set. There's only 3 wines and they won't go to another bar to get more options (I kept forgetting I'm not at the Four Seasons). What you see is what you get and we're not going to do anything else.
- 1 server for entire adult pool area. This is Scottsdale and it's high season. Seriously - get some help out here.
- Green your room - this is one of those hotels where you're assaulted with fliers about reusing your towels, get extra SPG points for not having maid service, save water, save our world, etc. How about no maid service, & give me $50 off my bill. Why tell me to conserve water when you have green grass surrounding your entire resort, including alongside the pool, driveway, walkways, etc. How about instead of telling me to conserve water, you conserve water and rip out some of your unnecessary grass in the DESERT! If I'm paying your rates, I want a fresh towel! Do you really need grass lining the 1/4 mile long driveway and around the pool that needs watered year around?
- I'm not cheap, but the room service breakfast prices are seriously out of control. I think the cheap breakfast was $24.00 + $3.00 delivery + 22% gratuity. Really? 22% we're charging now??? When will it cap out? And I don't understand the delivery fees hotels charge for room service. Work it into the $24 eggs I'm ordering and $14 pot of coffee. What's my alternative? Will you let me go to the kitchen and bring it up myself? I will.
OK - I'm out of room to type according to Yelp.
After talking to manager at check out about the noise issue and requests not honored at check in, no refund, no discount, just extra SPG points. Gee thanks. I had to come through your lobby in pajamas at 11pm and you can't offer a break for my inconvenience????
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