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| - I would like to share with you my experience yesterday afternoon, Tuesday, April 17 at the Ross store in Concord, NC.
I hadn't visited this Ross store in over a year for various reasons, the store was messy, poor customer service when asking a question or needing help finding an item (seemed like you were bothering the workers).
Yesterday, after visiting this store, I found not much has changed. Needless to say, while shopping there, I realized that I needed to look at shoes, pet items, and dresses.
I was lucky enough to find five dresses that I was interested in trying on. As I approached the dressing room area I read the handwritten sign that indicated for customers to place the clothes items on the pole, that the associate would count your items and give you a number. No problem. I did as I was instructed and was given a 5 ticket. I tried on the dresses and decided I required a size down (which I already knew the store did not have). I proceeded to hang the dresses back on their hangers and leave the dressing room. As I was walking out of my room I asked "where would you like me to put these?" The store associate indicated for me to place them on the same pole as when I came in. I did as told and left the dressing room area. As I was walking toward the shoe area, this associate called out to me. She asked "Can I ask you a question?" "I am just curious." "Just wondering"........ I replied, "Yes, of course". She then asked, "why did you put the dresses back on the hangers like this?" I thought to myself....What? huh? Is this lady serious? She is angry because I put the dresses BACK on their hangers, but not properly? I did not zip them up, put the hanger strings around the middle of the hanger and some of the dresses were inside out, but they were on the hanger, not falling off! I did not realize that it is MY job to carefully and properly hang dresses on their hangers. By the way, there was only 1 other person in the dressing room and NO line or anyone else waiting to get a number, etc. I walked back to her, apologized, and proceeded to assist her by taking the dresses off their hangers and placing them back on the hanger neatly and properly to meet her satisfaction.
My goodness. I could have handled this situation totally different but decided to take the higher road.
Needless to say, I will NEVER, EVER, shop EVER again at any Ross Store and encourage all my friends, neighbors, and family to never shop there either. After this story, they have NO desire to shop there as well. The customer service at this Ross store? Really? I still cannot believe that I was made to feel like I needed to do her job, that the way I hung the dresses on the hangers was not satisfactory to her. It was implied that How dare I?
If you shop there, by all means, make sure that the clothes are hung back on the hangers perfectly.
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