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  • Terrible customer service. Wanted to hop in to pick up an online order, should have only taken 5-10 minutes tops. Ended up waiting 25 minutes for 2 different high school girls try to look up my order and then promptly tell me that they had put my order back in the case. (I had placed my order the night before and had 4 days to pick it up.) So one of them spends 5 minutes fumbling around, looking for the keys and then brings my watch up to me. I tell her I'm gonna need it sized. She turns to her other co-worker who had just walked up announcing, "Hey I want to show you this video I took today!" They spend the next 2 minutes giggling at his phone with a couple of customers lining up behind me. After watching the video, the first girl tells me that Mr Video was going to help me with my request & hands me my receipt. she then walks off to talk to the 2nd girl forgetting that there were others waiting in line... Mr video took my watch and tries to brush me off by saying "Oh you can just unhook the links & it'll fit..." I put it on my wrist and tell him, "No, I'm going to need to have a couple of the the other links removed, this is not the first Guess watch I've purchased." He takes it back from me with a look of 'you mean you want me to do work' on his face. 50 minutes later, I finally am able to leave the store. After this experience, I will not do the Pick Up In store option again. The employees are a bunch of unprofessional high schoolers who need a refresher on dealing with customers while ON the clock...
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