Very disappointed. A group of 13 of my coworkers went out to eat to celebrate three people who were moving to a different job. We made reservations four days in advance. The reservation was for 1:30 in the afternoon so as to avoid any kind of lunch rush. When we arrived, our table was not set up and wasn't ready until 1:45. They just pulled together several tables. After seating everyone, we discovered that the table had no napkins or cutlery. It took another 20 minutes for us to get our drink orders taken and another 20 minutes before our drinks got there. After our orders were taken, it took 45 minutes before our food was brought to the table. The food tasted good, but the bad taste came afterward. By the time we got out of there, we had spent over two and half hours to eat lunch. The poor waitress had no help and the first manager said she'd get the other manager to come over and address our concerns. We waited for a few minutes and when he walked by our table without a glance our way, that was it. I had to leave to return to work so that I could work late to make up the time we waisted. One coworker stayed so that she could talk to him. She said he wanted to wait until our hugging was over before he came over and interrupted. If we had waited we could've gotten 15% off of our ticket for our trouble but it was already too late he said. Really? Bogus! The restaurant was not busy and there are no excuses for slow service. There were two managers sitting at a table that could have pitched in and helped this poor waitress and make a good impression on their customers. However, they chose to ignore it and make a bad impression. Very disappointing.