I received a recall notification in the mail on my new M/Benz so I made the call to the Dealership and thinking the worst they asked what time and date I would like, WOW not being use to a dealership asking me what time is convenient for me, when the wife said ,that's what you should feel like when you own a Mercedes Benz, I just smiled . When we arrived at the dealership the valet opened the doors for the wife and I and asked our names, then took our keys opened the dealership door and showed us to the Cafe inside told me it would be about an hour for software update, Jimi service manager introduced himself and asked if there was anything else they could look at on vehicle while it was in for the recall I told him of one other minute problem and he said no problem, again WOW. THANKS AGAIN JIMI .. I will be buying My next cars from you. Well worth the drive from Lake Havasu City.