| rev:text
| - As I'm not the first to comment on the poor customer service at this location, management clearly needs to change something around here; whether it's their efforts to improve workplace morale or the employees altogether. This is a great location and a great franchise. It's such a waste to be reflected with anything less than 4 stars..
**Five Stars to the franchise itself**
The smoothies are always great here, their super grain bowls are delicious and filling, and the rest of the food is decent for healthy "fast" food. They also run great promos and offer coupons, though it's too bad they got rid of the customer loyalty cards.
**Two stars for the inconsistency of service at this particular location**
I tried to give them the benefit of the doubt, as I have always been content with the delivery of their product. However, this is now the third time I've had to wait five to ten minutes for someone to just come to the register and take our order... try politely calling out for someone? No response, they still come at their leisure. In each of these situations, there were at least two people working, zero orders in que, and attitudes of being completely unapologetic about the wait. Regardless of what behind-the-scenes responsibilities you have, customer service is supposed to come first.. but that's clearly not the case here.
I've also tried to call this place at least three times (twice to place an order for pickup and once just to get someone to come to the register) and it seems no one thinks answering the phone is part of their job.
|