I called in on Saturday and scheduled a windshield replacement for the following Tuesday between 5 - 7 pm. I was called at 6:33 pm telling me that they were on the way. It took longer than I expected (almost over an hour) until they arrived. I was told that the late shift employees were coming from the west side which took much longer. I understood. I forgot the person's name but he was friendly and professional. My windshield was replaced within 20 minutes. They accept all types of payments except you have to call in for credit cards. Only issue is that no one answered the phone when I called to make the payment so had to try again several times. They truly trust their customers which is a big deal in this day and age. I recommend them. Tips: schedule during the day so it's easier for them to complete the replacement. No more cracks in my windshield :D yay.