I returned a modem since I purchased my own to save some money. It must have been my lucky day because there was only one person ahead of me and within a few minutes, my name was called. Marylynne helped me and after scanning the numbers from the modem, she immediately printed out a receipt and even showed me the display of how my bill will be reduced. She was very pleasant and I had a really good experience. It was about 3 p.m. on a Friday and I was happy to be on my way.