Went in looking for a specific brand. The associate showed me the pair with slip resistance (needed for job) and measured my feet for size. She brought out 2 sizes. I tried them on and mentioned some tightness on the inside near my arch. She explained how these shoes have arch support in the insole and asked me if it felt tight or that there was just pressure from the support. Made sense to me as I normally wear chucks or flip flops. Shoes felt great so I purchased them. Visit was pleasant and pretty straight forward. While I was there another man came in and was speaking about something being cracked. Overheard the other sales people apologize and said they'd replace them for free. Customer service seems great here and I'll be back.