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  • This is a hamburger restaurant, that's what they built their business on and what the emphasis of this restaurant still is, so you'd think they would know how to cook a hamburger. Well, sorry to say that they've forgotten how to at this particular location. I ordered a burger Medium Well and when it arrived it was about 80% pink inside. That to me s NOT Medium Well, not even close. I asked the waitress to replace it and she had the manager return the second burger to me, which when I cut it open, was about 70% pink inside. AGAIN, NOT Medium Well. Then to add salt to the wound, the manager didn't even stick around to see if the second burger was cooked properly, AND she never bothered coming back to check on it, so I had to hunt her down to inform her of the burger still not being cooked properly. The worse part about this whole experience was that when the manager brought the second burger to my table she made the excuse that there were two burgers like the one I ordered and the one I ordered as Medium Well was left in the kitchen by mistake and that they delivered the wrong burger to me the first time. So when I asked her to take the second burger back she looked at it and said that it was Medium Well. 70% pink inside is NOT Medium Well. So I ended up not getting anything to eat and I can only say that if you want a good burger, cooked the way you want it cooked, don't go to this Max and Erma's location because their managers have forgotten how hamburgers are properly cooked.
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