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  • Poor experience at pick up. Had to wait on someone to bring a car to the appointment. Did a walk around in the dark and rain and missed some scratches to the very bottom of the front bumper that were there then charged to me at drop off. ** These scratches are on the underside of the bumper and are not at all visible when looking at the car straight on or bending a reasonable amount. Your head/eyes must be below the hood level to even see them. When discussing this alleged damage with Michael, he claims he was trained to check this at pick up and could not have possibly missed something. He was standoffish and not at all interested in anything other than filing his damage report and collecting $500 from us (regardless of the fact that these scratches are likely going to be well under this amount). I've personally not had poor experiences with ERAC in the past (in fact have rented in Chicago, Columbus and Virginia Beach recently with absolutely no issues and a great experience), but have heard numerous poor customer service stories and am disappointed to now be among the unhappy customers. I have rented from a different Charlotte branch that was not a whole lot better than this experience. This particular rental was all done through the Hendrick Luxury Collision Center across the street from the actual branch, and we would recommend avoiding them as well since you will end up dealing this Enterprise branch and staff. Highly disappointed all around.
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