Since the warehouse for Arhaus appears to be in Cleveland I am adding my review of their Austin location here as well. The company needs to be more responsive to client feedback and take ownership of their screw ups.
I'll join all the other unhappy Arhaus clients here. Customer service is not a strength of Arhaus. I was promised delivery of my substantial order for tomorrow. Instead I learned yesterday that the furniture is still in Cleveland. This order was for stock items placed a month ago. I am moving into my new home and was expecting to have this furniture at the time of my move so I could set up my home office and new home during the vacation time I was taking. Now I will lose that opportunity and not be able to use my off time effectively. This creates a huge inconvenience for me. Arhaus' attitude was not apologetic. Nothing was done by the management of Arhaus to expedite the delivery or make an offer to make the situation right. I am still not told the new delivery date, only that the very earliest might be next Friday, two days after I return to work in my home office that will not exist thanks to Arhaus. Arhaus has much to learn about making the client experience a positive one. They have lost a customer, valuable referrals, and gained yet another bad online review.