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  • I hate having to give them such a bad rating but honestly they have not done anything to fix what they did wrong. Long story short: they sold us a product which we requested that it have 1 specific function- a ramp that converts to a party deck. It turns out that it did not have the capabilities for this function despite them selling us this trailer for that very feature and when we tried to seek resolution we were bounced around to multiple people and for 6 months now they are ignoring our requests to fix what they sold us because it doesn't do what they told us it would do. 6 months ago we bought a travel trailer / toy hauler from this location. We specified we wanted a toy hauler specifically to use the party deck. We looked at several and bought the trailer we have now under their instruction that it's just a small part to add to the ramp door to convert it to a patio. We accepted and asked them to install this part for us, knowing that was the sole reason we selected this trailer was for this deck. Among other minor annoyances (they did not look at the trailer before the walk through so they discovered the electric awning did not work when we did our walk through, no staff to fix repairs when we had been scheduled for our walk through, two weeks for them to repair the issues we discovered at the walk though) they did not address the ramp door converter parts right away. When they did get around to looking into the door they told us we could purchase the parts and they would install it but then they couldn't tell us an accurate part to purchase. THEN they said they couldn't do it, but then came back and said actually they could and then again that they could not. Basically it cam down to us needing to purchase an entire new ramp door to use this feature. THE ONLY FEATURE WE SPECIFIED WE WANTED! So for 2 weeks of "owning" the trailer while they had it in their shop we thought they were able to do this for what should only have been a couple hundred dollars, but now it's several thousand dollars to replace the ramp door. A door which should have come with the functionality we requested in the first place or at least we should have been informed ahead of signing papers was not actually possible as we requested. We would have purchased another trailer with this function had they just told us. They sold us something that doesn't do what we bought it to do and they have been ignoring our emails for 6 months. There have no remorse for selling customers products that don't actually do what they bought it to do and they definitely don't care about customer service!
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