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  • My experience with Best Deal Furniture spanned over two months and was the worse customer service experience I have had to date. We had a coupon for 20% off but they did not give us the merchandise with the discount, they recalculated the price so that they just charged us sticker price. We should have gotten it for about $30 less than what we did. I purchased the futon from them, regardless, but on the way home found one cheaper. Called the next day to cancel the order, was flat out refused a refund or given any other solution. Then when we finally received the futon, it was the used floor model. The futon did not lay properly and after a week the foundation had broken. We called several times over the course of three weeks to have it replaced. We got nothing but the run around until finally we were told to come into the store for our options. Upon coming into the location to view said options, we were told they could not say whether we could exchange it or have a refund until they had seen a picture of the futon. So, I turned around and went back home, highly upset that I had to waste time and gas on something I should have been told when he called to tell me to come in. Then, returning with the photos the same day, had to wait 24hrs to get a resolution. The resolution was a store credit to which we could exchange for something equivalent. However, there was nothing equivalent and they no longer carried the model we'd received, even though we wouldn't have wanted that one again any how. We used the credit to purchase something else but at the counter, upon checking out and paying an additional amount for the difference of what we were purchasing, the rep who sold it to us decided he wanted to argue with me about how mistakes are made and he was giving the best customer service possible. To add insult to injury, because my phone calls had not been returned I left an email on their website days before we had finally been contacted back, I received an email from their "customer service liaison" which was down right rude and sarcastic, in my opinion. I will never EVER do business with this company again.
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