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| - We celebrated my daughter' milestone 19th birthday here on August 1st. We had a party of nine people. The food was better than I expected. The Philly Cheese Steak was outstanding and filling, the French fries were warm. Jessica our server was attentive. She brought the wrong beer, but we took it anyways and she was apologetic. Buy the play and eat plan as it is the better deal. Went to Zach to purchase our game tokens/cards. Friendly and pleasant to deal with. Answered all my questions about the game deals they were offering. When we went to redeem our points for prizes, the prize we wanted "dancing water speakers" was behind a locked cabinet. Stacey and Alexis were very helpful. They had to call a manager who had the keys to the locked prizes. They had to call him three times on the radio and after 20 minutes of waiting for a manager to show up, they had to physically go and find him. I wonder how fast his ass would move if they told him I was having a heart attack. These two young ladies kept apologizing to me, when it wasn't their fault. A manager named Carlos appeared with another gentlemen. I told him I was waiting for now over 20 minutes and his staff had called him three times and had to physically go and find him. No apology provided, just an excuse of, "I just got the call". "No one came to find me". Love the manager's customer service of an apology for keeping me waiting. When he provided me with my daughter's prize, he knew how irate I was and said, "sorry". Little too late. I feel sorry for the line employees who have to deal with management's slow response when they need them. Also, if the games don't work and you lose your tokens, don't bother finding anyone working on the floor or assisting you quickly. That took another 10 minutes. The washrooms need to be cleaned more often too.
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