| rev:text
| - This review is for this particular Gap location more than for Gap overall.
We all know what Gap is. I've been to Gaps in many cities across North America, including New York City, Chicago, San Francisco, Washington DC, Minneapolis, Vancouver BC, and elsewhere in Toronto, and I've shopped Gap online quite a bit. In fact, over 50% of my wardrobe--especially for casual clothes, fitness clothes, accessories, underwear, and sleepwear--is from Gap. So I like Gap, and I shop at Gap a lot.
This location is large and in a convenient location at Bloor and Bay. I've been shopping here off and on for the past five years ever since moving to the area.
They like to rearrange the store a lot, which gets confusing. At the moment, men have it good because all men's items are on the lower level, which makes navigation easy. In the meantime, Gap has turned the upper level into a vast land of children's clothes, which means a lot less space for women's wear, most of which is now crammed unceremoniously into the main level. I think this is because they closed the kids'-only shop nearby.
Too bad. The store is now WAY overcrowded.
The Gap Fit section is always an embarrassing shambles. The area simply is not roomy enough to properly show off the Gap Fit clothing. This is a shame, since Gap Fit stuff tends to be really nice. It looks awful in this space.
The location of women's underwear, sleepwear, lingerie, etc., is a real problem. It's not with the rest of the women's clothes on the main level. Instead, it is in a very remote, difficult-to-locate, difficult-to-access space at the very back of the top level, behind a maze of rooms filled to the brim with kids' and babies' clothes.
At first I thought this location had actually stopped carrying women's underwear. There is no signage, so I had to ask where to find it, and believe me, if you didn't already know and you didn't ask, you would NEVER guess where it was,. Given how weirdly hidden away it is, it's hard to imagine the Gap Body and underwear lines are selling well at this particular store.
Anway, I've probably hiked up to this little underwear space behind the many vast rooms of children's wear some seven or eight times now, on different days, and it's always a minefield getting there. They've arranged the kids' stuff so that the corridors are VERY narrow (and they keep rearranging it, too, so you can't get to know a good route). Inevitably, one is tripping over running toddlers, gigantic strollers, nursing mothers, etc. You have to be motivated to go up there. Really motivated.
If you do manage to run this gauntlet, God forbid you should need any assistance, though. Rarely is there anyone working in the women's underwear space itself. So you have to find help elsewhere on the floor, in the maze of kids's stuff.
But the help on the upper level is ditsy, dim, dumb. I've approached two astoundingly stupid, incompetent young women for help, on two different occasions--easy stuff like checking out, making a return, asking for a different size of something--and have gotten nowhere. They seem to lack basic communication abilities, and they don't know the store, and they don't know how to do anything, and they don't seem to really care very much about making an effort.
Today I waited for an eternity for one confused young woman to find a size for me. Twenty minutes later, still nothing. I went off in search of her, and when I finally found her, she said, "Oh, sorry, I haven't found it yet." I told her I couldn't wait any longer, and she seemed relieved, smiling and saying "okay!" cheerfully.
YIKES. Not a good scene.
Although the help on the main level in this store tends to be far more pleasant, with-it, quick, and smart than the young ladies upstairs, today, when I checked out on the main level, the tired-looking (male) cashier mumbled automatically, "Did you find everything OK?" When I said, with a wry smile, "no, not exactly," he simply shrugged. Gap, don't tell your employees to robotically ask stuff like this if they're not prepared to follow up. Why ask if you don't want to hear the answer?
Argh. I guess I'll continue to shop here when I really need stuff, but I must say it's more an annoyance than a pleasure.
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