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About: http://data.yelp.com/Review/id/xnXR8Pz8io3P8I4eWAcEzg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-03-15 00:00:00 (xsd:dateTime)
itemReviewed	Zen Nails & Spa
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I had a poor experience with this nail spa. The nail tech used the wrong product on my nails. Previously, I was faithfully using an all-natural SNS product from another salon on my nails. I tried this salon out and they ended up using the wrong product on my nail. I communicated to the manager that I wanted a SNS fill and instead I received a pink/white fill which is not all natural but was told yes it is SNS. After the service was completed, I said again are you sure this was SNS because even the application process was different and the manager said "yes this is SNS that you received". I asked for him to show me the box and come to find out, the tech did not use the all-natural SNS on my nails. The manager apologized for the miscommunication and waived my fee. Since they were closing, I went to another salon to get the pink/white soaked off my nails because I did not want it to damaged my nails. Two weeks later, I go back to No.1 as a gesture to show that there were no hard-feelings. I feel they did the right thing by comping their error. So, I get in the chair to get ready to receive a pedicure and the manager says that after speaking with the owner, the owner is demanding the $40 for the fill I had, even though they made the error. I said I am not paying that because they made the mistake and I had to get the product soaked off. The manager said no, they would not service me unless I paid the $40. I asked him to call the owner so that I could explain my side and to explain how they would be losing out on future business from me. The manager would not call the owner and did not seem to care. I feel this is a horrible business practice and I will be reporting them to the BBB.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Angie

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