| rev:text
| - Had a very good experience here. My girlfriend wanted me to come with her to look at some Mitsubishis and met a very knowledgable and honest salesman that took us through the pros and cons - no pressure to buy at all.
She ended up falling in love with the Hyundai and a few hours later drove it off the lot with getting a great deal on her trade-in and a great deal on the SUV. She got everything she wanted, all of it... from the price that fit her exact budget and the value for her trade-in.
It helps she is very meticulous with her credit, banking and car maintenance as all of these factors made her into the perfect customer. That said, before any of that stuff was known, the salesman was excellent at helping her out and answered all of her questions truthfully.
The experience I had earlier with Illini Nissan is like night and day... those other guys were total amateurs.
UPDATE 5/9/13: I just went back to O'Brien because of the experience with my girlfriend. I traded in two cars to lease a VW TDi.
Just took a 1,200 mile round trip in the VW and it performed even better than expected. Getting 45+ mpg in Texas where the speed limits reach 80mph is unbelievable. But this review is about O'Brien.
This experience is slightly different because my girlfriend bought a Hyundai and I got a VW. It's clear that as a result, the domain of knowledge and packages available are going to differ a great deal.
That said, my dealer did an excellent job of working with my constraints, which as a nerd working in the tech sector and a long-time car/Jeep/truck enthusiast and hobbyist mechanic, I tend to have a very long list of constraints. He did try to offer me some cheaper versions to fit my budget, but I really wanted a diesel engine so he worked with me.
Because I had two cars to trade in, we took the car I was looking at for a drive to my house and picked up the other old car so it could be brought to the dealership.
We negotiated on terms, all the while I felt comfortable that the dealers were being straight forward and not dishonest. I actually spoke with two folks at once, dealer and manager. Super nice guys, clearly car junkies and definite VW enthusiasts. Even got invited to an international VW gathering at the end of the month.
I pushed back on the trade-in value of my beloved old Jeep. Really, really going to miss that Jeep. The dealers gave me another $500 on it, and offered another $100 above what I thought the Saab was worth.
My dealer was strictly professional, polite, friendly, and knowledgeable. I walked into the dealership at 6pm, and they stayed after the 8pm closing to work the details. After everyone was happy, we shook hands and left. I came back the next morning to sign the paperwork and pickup the car.
Basically, after what my girlfriend went through, there was a reason for coming back, and I'm very glad that I did.
When I have a good experience, I like to share it, so I will continue repeating to others that I had a great experience at O'Brien.
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