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  • So my very first experience here was extremely pleasant. They had amazing customer service and their food tasted great. However, my most recent experience was one out of the pits of hell. I actually work in the area and often went to this place for their chai tea drink being that it's my favorite and they have soy as an option. Now when I went this employee named Alan K must've had the case of the Monday's. Right off the bat he had a horrible attitude and was extremely rude! I asked for a chai latte and asked if they had soy. He told me "I hope so" with a rude tone. Well shit I hope you do too and hope you know what you have in stock being that you work there. Once he made it, it tasted nothing like a chai latte. It tasted like an iced coffee so I asked him if he could remake it. Through the whole time he was remaking my drink he kept bickering with me that it's going to taste the same because he's going to make it the same way. I told him that chai tea has more of a cinnamon taste and not a coffee taste and he continued to make these rude facial expressions trying to argue with me. Eventually he remade it and it tasted slightly better than the original drink. That experience alone was just a huge disappointment and frankly the customer service there from their employee Alan was the absolute worst! It's unfortunate since I really liked the place but after that experience I will not be returning.
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