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  • I'm giving DWR 4 stars because I'm impressed by the fact that the VP of Ops sent an email after receiving my survey response. I love the furniture we purchased -a desk, Herman Miller chair and 2 chaise lounges...once they finally got here. I can't say I was all that impressed by the sales rep who only ordered 1 chaise lounge after I even asked her "you're ordering 2 chaise lounge chairs, right?". The "white glove" delivery service got pretty botched up and I'm guessing some of it had to do with the 2nd chaise going on a separate order. I am going to say that I think the staff needs training on customer service and dealing with challenges. We love our furniture and I really appreciate that I got a personal email from someone who took the time to apologize for the experience and let me know that it isn't typical and he wants to save us as a customer . When you spend that kind of money at a place, it's nice to know someone values your money! Mistakes happen and I will definitely give them another try based on that. I will make sure to update the review when that happens! Cheers to authentic modern furniture!
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