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  • So, I don't have great credit, but I do pay my bills on time (bad utilization and old bankruptcy). Anyway...I found some furniture I liked and finalized the purchase. I had renters insurance and faxed that in right away. All good. I got the coupon book about a week later. Check. Went online to register the info with my bank so I could do bill pay. Check. First payment due March 6th. I got paid 3/3/17 went on bill pay and scheduled the payment. It would be paid on 3/6/17. I get text reminders from them days before. I then get a call on my cell phone at work on 3/7/17. I didn't answer. I googled the number and saw it was Conn's. I wondered why I was getting a call on the due date. The guy was calling to say my payment was late. I explained I went on bill pay and it should be there. I was very rude, I must admit. I had the payment coupon book with me in my office so I called the toll free number. I was rather terse with the rep because it was a day after the due date and I was irritated that they'd make a collection call 1 day after the due date! While I had this woman on the phone I went on my bank's website and told the lady that I was seeing the transaction. Well, she asked me to fax her proof. So I did a screen print and faxed it to them. You'd think that would be good, right? Well, you'd be wrong! Today, I get a letter from Conn's dated March 7, 2017 not referencing my phone calls. The letter states that my payment is late and gives me the cash pay-off amount and that I must make a payment by 3/16/17. I MADE THE PAYMENT ON MARCH 3, 2017!!!!! I FAXED IN A COPY OF MY POSTED TRANSACTIONS!!!!! The letter goes on to say that if I don't pay it by the 16th that the cash option would be voided AND a late fee assessed. Sheesh! I realize that companies that extend credit are putting themselves at risk, but they're certainly charging exorbitant interest rates to compensate. I don't think they realize that when they harass their customers and treat them in this manner that it doesn't help. It's like a parent who nags their kids to take out the garbage. Right now, I have nothing positive to say about Conn's. PLUS, there's a seam tear in my sofa. I don't even want to place a call to see about getting it fixed or replaced because of the negative feelings I have towards them. I've only been a customer for a month. I say DO NOT PURCHASE ANYTHING FROM THIS STORE UNLESS YOU LIKE TO BE HARASSED!!!!
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