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| - Just returned from a shockingly disappointing stay at the Orleans. While I go there a couple times a year, it had been a few years since I actually "Stayed" there. Wow, what a disappointment.
So while the Prime Rib Loft and Canal Street were per the usual, i.e. very good, this review is specifically on the HOTEL.
Let me list the problems, which were as voluminous as they were sleep hindering, and downright annoying:
1) We booked the "upgraded / renovated rooms". Temper your expectations, y'all. This is merely some new wall paper, and carpet and furniture and counter tops. The toilets were the same old toilets with chipped toilet seats, etc. Still looked quite tired. There was a hole in the bathroom wall (where a hanging hook should have been) for one of our rooms.
2) The lighting in the rooms is quite bad. This was exacerbated by one of the 3 sources of light outside the bathroom not having a light bulb. This was perhaps foreshadowing that staying here was not a great idea.
3) Our shower had no hot water. Max heat in the water was lukewarm, and we were freezing as we showered given it was going down to 33 degrees on the other side of the bathroom windows. We called engineering and had it fixed.
4) Apparently in fixing one thing, another thing went wrong. Somehow a 2'x2' patch of our carpet sprung a leak in the middle of the night. We could not figure out where the water was coming from, but it took us an hour in the middle of the night, applying towels to the carpet to try and contain the dampness. A great way to break up a night's sleep at 6AM when walking to the bathroom and feel the carpet squishing under your feet.
5) The next day, we had to change rooms, as the room was starting to smell dank from the dampness. The new room came with new problems that also caused some major problems in the middle of the night. Remember me mentioning it going down to 32-34 degrees overnight in vegas for the Xmas holiday? Yeah, well around 5AM the heat kicks on. Guess what? Something wrong with the heating unit, despite it having an inspection sign off just a week prior with a "merry xmas" note from the inspector on the unit... Yeah, well... Lets just say, it was malfunctioning - sounded like a slightly muted jackhammer when the heat came on. Constant clanking, etc., and then the strong odor of burning plastic or rubber. So wake up to what sounds like a jackhammer in the room and the smell of the room perhaps being on fire. That woke us up pretty quick. So we dress, air out the room for a while, etc. Great night's sleep (again).
6) Upon check-out this AM, I told them - "I ABSOLUTELY NEED A PHONE CALL FROM A SUPERVISOR OR A MANAGER SO I CAN TELL THEM ABOUT ALL MY PROBLEMS. I URGE YOU TO HAVE SOMEONE CALL ME THIS AM - I AM NOT A HAPPY CAMPER." They offered having me speak with someone while I was there. Sorry, I had no time for that, I was late for a flight, and urged them again to have someone call me today. Well, they took my number, and it's almost 10PM, and no one called.
Sorry, 6 strikes, and you are out. One Star. To put that in perspective, I have 84 reviews on yelp. This is one of only 4 of those 84 that I gave only one star to. I am not a hater, this was just an extremely poor experience that I wouldn't want to ever have again.
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