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  • I took my work car in this morning and asked that they take a look because I believe I might have had a nail in the tire. I was told by Adam that it would take 2 hours for a possible $28 repair. 3 hours later I called and asked about my car and they told me they were replacing two tires! I asked who authorized the charges and they said they called our fleet service. I asked that they keep the tires because I did not believe they both needed to be replaced. I was very disappointed that I was not informed of this and the bill was now over $280!!! Adam had not updated me on anything! Just because I'm not paying does not mean you should not call to update me on the time change and the price change! I have been going to firestone for years and this is the worst car service I have EVER received. Adam then has the nerve to ask me to sign off on the authorization! I said no! I did not authorize these charges. I took photos of the tires and kept the tires because I will be taking them in for a second opinion. I believe the tire could have simply been patched and no new tires. However that would not have made them much money off of the government, right! Horrible! No apology or acknowledgment of fault or anything from Adam. I said I'm not signing his response was "whatever!" Whatever is what gets you he negative ratings that you have on this site and your customer service evaluation that will be going to corporate and the second opinion and my complaint to the federal government and our agency not recommending firestone for any our our fleet cars again. Whatever is unprofessional and foolish and should never be stated when a problem exists that is brought to your attention due to your failure to provide quality customer service!
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