| rev:text
| - I had a terrible experience with Drink and Dial over this past weekend. My friends and I called their service after going on a 3 hour brew cruise on Toronto's harbourfront. We thought it would be an easier alternative to cabbing home, and cabbing back to pick up our car from the parking lot the next day. Wrong!
I should have known the service would be problematic once the woman requested my credit card information and only afterwards advised me to please be patient in waiting for our ride. She really reinforced the need for us to be patient because it was apparently a really busy time of day (it was 5pm on a Saturday?) and that our driver was currently in North Toronto but we were next in queue. She also advised that we would be receiving a call from the company shortly, to confirm that the driver was on his way.
My friends and I ended up waiting in the car for 45 minutes with no call from the company. At this point, it was pouring rain and we were less than thrilled to be sitting in the cold car after having been drinking for 3 hours and now having no access to a washroom. A few minutes later, we decided it wasn't worth it to wait for this car (not knowing if they were actually en route or not), so we called back to cancel our order.
The same woman answered the phone and was not nearly as helpful/receptive as when we first placed our order. She told us that cancellation of an order would mean we are accepting a $80 service fee which was NEVER MENTIONED in the initial phone call, or publicized on their website where we first learned about the service. Needless to say, we told the woman that no one advised us of this charge in advance of providing credit card information and we were not prepared to pay that fee. My one friend asked for the company's Ontario business number so that we could investigate whether this was a legal approach to business. The woman then tried to pass off our call to another area, telling us that our complaint couldn't be dealt with at this time. After repeatedly stating that this was not a complaint, but an inquiry into what should be public information, the woman called our phone call "abusive" and we were hung up on.
At that point, we had no idea whether our order had been cancelled and whether we would be charged the fee, so we had no idea whether we should continue waiting or not. Between the three of us, we tried calling back probably 20 times over the next 20 minutes, with no answer to our call. The voicemail box was also full, so we were unable to leave a message confirming our cancellation.
Eventually we decided to leave and risk the chance of being charge because we weren't prepared to compensate this company any further by actually taking this truly TERRIBLE service. My credit card has not been charged at this point, but I will be keeping an eye out and disputing the charge if it does come through.
My favourite part of the Drink & Dial website is their marketing "We know that other services claim lower prices; however, did you know that they do not mention hidden fees?" What would you call a hidden cancellation fee, Drink & Dial? Not exactly an upfront, honest approach to business.
For a company that is catering to people who need a quick solution, after having been drinking, their approach to business is completely flawed. I would never recommend anyone use Drink & Dial in the GTA.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)