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  • The customer service at this Trade Secrets location is brutal. Staff are extremely unfriendly and unwelcoming. One woman is ALWAYS on the phone and her phone calls don't sound like they're work related. No one ever asks if you need help or even acknowledges your existence. I've visited for threading a few times and will never be going back. I'm not sure they're properly trained because they seem to just rip the hair without actually pulling it out from the root. I've also left with broken skin more than once which has never happened to me elsewhere and I've been threading for a long time. As if this wasn't all bad enough they always try to up-sell you when you're having a service done. I don't want to be asked five times if I want a massage or told that my eyebrows could really use improvement. That's definitely NOT the way to keep a customer.
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