Agree with Alexa H. and Linde H.. They appear friendly and eager to book your business however dispute resolution was extremely difficult as my dryer was damaged and didn't work properly after the move. They came up with every excuse in the book even accusing my appliance repair person of causing the damage. Also VERY IMPORTANT to note they do not appear to be insured. They removed this information from their website after I asked them who their provider was...my belief is that they are self-insured which is probably why they give people such a hard time once claims are filed. I wouldn't recommend you use this company and I would not sign their paperwork unless you are completely sure that your items are unharmed because they will not give you the benefit of the doubt if you unpack and find something broken later.