Overall very unhappy with the service and the products. I purchased my first ecig here and at first the guy seemed helpful and knowledgeable. I spent $80 on the set up and the next day upon using my ecig it appears that it is not charged or is broken. I took the battery back and had it replaced, but again the same thing happened. Overly unhappy, I go back to ask for a refund and I was denied my money back. I contacted the manager AND the owner and no one ever returned my phone calls. I ended up buying an entirely new ecig battery and chamber from a different smoke shop and have not had one problem since. I literally pissed away $80 for a crappy product. I will never go back!